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I want to change the informatioin on the bill to new information

K

[REDACTED]

Due to the organizational restructuring, I now need to replace the old company billing information with the new information. Who should I contact to handle this?

Due to these changes, our current payment process requires colleagues to use their own credit cards to make payments and then get reimbursed by the company.

If the information can be updated, the company’s finance department can pay Figma directly, eliminating the need for our employees to be involved.

new information

[REDACTED]

Best answer by dvaliao

Hey @kerwin_suo, thanks for reaching out!

We’ve redacted your information for privacy and security. That said, in the future, for anything Account or Billing related, it’s best to reach out to support directly: https://help.figma.com/hc/en-us/requests/new

That said, we’ve created a ticket on your behalf to get your billing info updated: #1075091. Someone for the support team will review and reply soon.

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dvaliao
Figmate
  • dvaliao
  • Community Support
  • July 24, 2024

Hey @kerwin_suo, thanks for reaching out!

We’ve redacted your information for privacy and security. That said, in the future, for anything Account or Billing related, it’s best to reach out to support directly: https://help.figma.com/hc/en-us/requests/new

That said, we’ve created a ticket on your behalf to get your billing info updated: #1075091. Someone for the support team will review and reply soon.

K

#1075091. Where do I check this

dvaliao
Figmate
  • dvaliao
  • Community Support
  • July 25, 2024

Hey there,

The ticket was generated using the email provided in your original message. It also looks like support has already followed up via email.

If you’d prefer the ticket be associated with the email address associated with your forum account, please let us know. We’ll try to help you get connected with support.

K

image

I have submitted the updated payment information here。After successful modification, will the official send me an email prompt?

dvaliao
Figmate
  • dvaliao
  • Community Support
  • July 26, 2024

Hey @kerwin_suo, thanks for following up!

Alex H. has replied to you on your new ticket (#1076504). Please continue working with support directly via email.

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