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Question

I lost my files because my University deleted the gmail

  • November 4, 2024
  • 5 replies
  • 77 views

Jenjira_Kitwakin1

Is there anyway I can recover those files?

5 replies

Celine_
Figmate
  • Community Support
  • 3706 replies
  • November 4, 2024

Hey @Jenjira_Kitwakin1 , do you happen to have emails from your university email address forwarded to a new email address? If so, we recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed.

If not, please reach out directly to the support team by filling out this form for further assistance: here
(or I can create a support ticket on your behalf, please share your new email address via MP). Thank you


Ali hamza Suchwani

@Celine_D i am having the same issue, can you help me with it. I left the university so they disable the Gmail recently. And it have many import files. Please help me.


Celine_
Figmate
  • Community Support
  • 3706 replies
  • March 3, 2025

Hey ​@Ali hamza Suchwani , I’ve created a support ticket on your behalf too. Your ticket number is  #1274769. Please check your inbox when you have a moment! Thank you.


Han Xiang
  • New Member
  • 1 reply
  • March 4, 2025

@Celine_D Hi, same problem here
Could you provide assistance over here too?

 


Celine_
Figmate
  • Community Support
  • 3706 replies
  • March 4, 2025

Hey ​@Han Xiang ,  sure! Your ticket number is #1276079. I’ve send you a message, please check your inbox: ohxxxxx@gxxxx.cxx .
Please also make sure to use your Figma email account, and mention the associated email address you would like to change, thank you!


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