I can't install my Figma

Hey @Adinda_khumairah, sorry for any disruption to your work!

Thanks for trying to delete the Figma folder from appdata local and appdata roaming first and then reinstalling the app again.

The desktop app installation process may fail for various reasons and we would like to help troubleshoot further.
We’d appreciate if you could please check the following:

1. Can you confirm if you are downloading the latest installer from our Downloads Page?

2. Please share share a copy of the Open a Setup Log with us to take a closer look"?
   Feel free to DM me, if you don’t want to share this publicly.

3. Could you also please confirm what OS and OS version you are using?

In general, we’d also recommend checking:

• Are you able to install the app if you temporarily disable or allowlist the installer for any antivirus software running on your device?
• Are you able to install the beta app instead: Guide to the Figma desktop app

Thank you for your help and let me know if you had any follow-up questions!

1. Yes, i downloaded it by that Download page
2. I am not sure how to show this, since when i try the first time i can open the setup log, but after i try to delete the Figma file in local app data and app data folder, when i try to install again after that, and try to click Open Setup Log button, it’s not showing me anything and just close that page
3. I use OS : Microsoft Windows 11 Pro, and OS Version : 10.0.22631 Build 22631
4. I also got the same error when try to install beta version
   

Hey @Adinda_khumairah, thanks for confirming! Let me double check this with the team. I’ll give you an update asap. Appreciate your patience in the meantime!

Hi @Adinda_khumairah, I’ve just created a support ticket on your behalf so our technical quality team can give you some support on this. Your ticket number is #966509, for reference. Someone should be in touch with your soon!

Please feel free to use the browser to work with Figma in the meantime. Appreciate your patience!

Hey i have the same problem too could you help me?

Hi @Standy, thanks for reaching out—I’m sorry to hear you’re running into issues with installing Figma. I’d like to help get this resolved and for this I’ll need a few more details to troubleshoot.

1. Could you confirm if you’re downloading the latest installer from our Downloads Page?
2. Are you getting any error message? If possible, please share a copy of the setup log; this will give us more insight into what might be causing the issue. You’re welcome to DM me if you prefer not to post it publicly.
3. Could you let me know which operating system and version you’re using?

Thank you for your patience as I investigate this further, and I’ll do my best to get it resolved for you!

i have this problem too

Hi there! We are waiting for the response of @Adinda_khumairah on our backend for further investigation.

Please also reach out to the support team by filling out this form: here

As mentioned above by Gayani, please also share to our support team, a copy of the Open a Setup Log so the engineers can try to identify what might be causing this.

In the meantime, please also try these workarounds:

1. Delete all Figma apps from your system, using an app cleaner or similar if you have one available.
2. Clear the app cache using the directions below.
3. Restart your computer
4. Install again from www.figma.com/downloads
5. Check if you’re able to access and download the Setup log

To manually clear your cache you can:

1. Close the Figma desktop app
2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
4. Launch the desktop app again

Thank you!

I am running into the same issue now. Couldn't open my app at all yesterday so tried deleting and reinstalling from the website. Didn't work. Then deleted squirrel files as mentioned from app data and local app data too. Multiple restarts. In my case it doesn't show an error message. I click on FigmaSetup, it loads for a while and then disappears. Please help.