Skip to main content
Justin Roderick
Justin Roderick
New Member
Jan 17, 2025 11:27 AM UTC
Solved

Can't access personal files because I think there is something in it from a library i no longer have access to

Is there any way to break all connections but leave my account intact? It has some pretty important stuff in it and there’s no way i can get in touch with the people in charge of permissions. Or am I screwed? I can’t even log in.

 

Thanks

    This topic has been closed for replies.
    Justin Roderick
    Justin RoderickSolution
    New Member
    Jan 17, 2025 12:02 PM UTC

    It seemed to be fixed now. I did request access, so maybe someone accidentally accepted it. Hope noone notices!

    View in thread

    2 replies

    Justin Roderick
    Justin RoderickAuthorSolution
    New Member
    Jan 17, 2025 12:02 PM UTC

    It seemed to be fixed now. I did request access, so maybe someone accidentally accepted it. Hope noone notices!

    Celine_
    Figmate
    Celine_
    Community Support
    Jan 17, 2025 1:24 PM UTC

    Hey ​@Justin Roderick ,
    I'm glad to hear the issue has been fixed! I've marked your topic as solved.


    If your personal files are linked to a shared library and you can’t to access them because of permission changes, the best way to break those connections is to either transfer the files out of the library (if you still have access) or duplicate the files (however, be aware that this may result in broken links if your file relies on many components from the library. In that case, you may need to manually replace any components linked to the library in your duplicated files.)

    As for your logging issue, if you're unable to log in, try resetting your password. If that doesn’t work, please reach out directly to our support team for assistance. They can help you regain access to your account by filling out this form: Submit a request.

    I hope this helps!

     

    Terms & ConditionsAccessibility statement