Hi! When I work, my laptop is connected to the network, but it says that I am working offline and the saves are not displayed and the figma tabs do not open. How to fix it?

Hey @Elena18, thank you for reaching out!

I want to help troubleshoot further why the app seems to be disconnecting unexpectedly here.

This error generally suggests there may be some type of networking issue preventing the desktop app from connecting to our web servers.

To troubleshoot further, can you please confirm the following:

1. Does this issue also occur if you open Figma in a web browser instead?

• Our supported browsers are Chrome, Firefox, Safari and Edge.
• If the issue is specific to the app, you may want to try clearing the app cache (Help > Troubleshooting > Clear Cache and Restart). However, please note that this will also clear any offline changes that have not yet been synced. We would recommend confirming that your latest work has been synced (for example by opening the file in the browser) before trying to clear the cache.

2. Does the same issue occur if you try connecting to another network (e.g. mobile hotspot) or after temporarily disabling any VPN/Proxy/Firewall connections?

Thank you for your help checking this information!