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Hi everyone,

I'm having a serious issue with one of my Figma files. Hope someone here can help me!

Here's my situation:

  • I created the file myself, using my personal email (confirmed I am the owner).
  • When I open the file, at the top of the file it says "Unassigned file" (in a yellow bar).
  • I cannot edit, duplicate, or move the file to drafts or a team.
  • The file has copy and duplication permissions turned off, and I cannot seem to turn them back on.
  • Other users can only view the file (as set), but I can't even manage my own file properly.
  • I double-checked that I'm logged into the correct account (owner's email).

Here are some screenshots of the issue 

I already tried:

  • Checking ownership and permissions.
  • Looking for "Move to Drafts" or "Move to Team" options — but they're missing.
  • Logging out and back in.

⚠️ Important: This is a very important project file, and I need to continue working on it.

If anyone has experienced this before or knows a fix, please let me know!
Also, any way to contact Figma Support directly for this issue without upgrading to Pro?

Thank you so much! 🙏

Hey ​@Phuong, thanks for reaching out, and I’m really sorry you’re dealing with this—especially on such an important project. I can only imagine how frustrating this must be.

Could you share the file link with me so I can take a closer look? If you’d rather not post it publicly, feel free to DM me and let me know here. You might also be able to find the file in your browser history or ask a collaborator if they still have access.

I also saw that you’ve created a support ticket (Ticket number: 1286666)—if I’m unable to resolve this here, I can escalate it to our support team to make sure you get the help you need as soon as possible. Let me know how you'd like to proceed, and we’ll figure this out together!

hi, here is the link to my project: 

Hope you would find solutions for my important project, thank you so much! have a nice day.

Hello ​@Phuong 

 

I'm Toku and I work with Gayani on our team. As mentioned in another thread, I've connected you with our support team. Someone will reach out to you soon!

 

Thanks for your patience!

Toku

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