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Question

Frames disappear when editor logs in

  • July 8, 2024
  • 1 reply
  • 65 views

Naman_Subedi

Yesterday I did a bunch of work on a shared file in my Team which I am the admin of. Another user seems to have logged in afterwards which lead to the file being reverted to the state it was in before yesterday’s work, which is the bug in question.

Today, this happens again. I am working and the frames I am working on randomly disappear right in front of my eyes as soon as the other user logged in. He didn’t select or delete the frames, the history shows he didn’t even touch anything. I can revert the file back to the way it was a few seconds ago when this happens, but this is so annoying, having your work be deleted for no reason. Please fix this bug.

11:47 AM is when the frames get deleted automatically when the other user logged in, 11:44 AM is the last change I made to the file.
image

1 reply

ksn
Figmate
  • Community Support
  • 1611 replies
  • July 26, 2024

Oh no - sorry for the trouble @Naman_Subedi. Are you still having this issue? I know this is a late response, but I want to check in…

If so, are you working on Figma using different methods? As in, are you using the desktop app, and they’re using the web browser? Or are you on a mac, and they are on Windows? I’m actually wondering if this could possibly have been a connection issue.

I know this is a bit late, but if you are still experiencing this, can you try to capture the behavior on a screen recording? I know that may be difficult, but would be good to see it in real time.

Let me know.


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