Files showing "You have unsaved changes" error since March 15th (mainly Ukrainian users)

Hi there!
Sorry to hear you are having issues!
It seems like you may encounter a known issue happening with users located in Ukraine.
Others in the community have shared the same issue in this topic : “You have unsaved changes” dialogue showing in one of my projects

We believe that these are ISP network issues, and that Figma is particularly susceptible to these issues because we use long-lived connections. We suggest reaching out to your ISP as other customers have reported that their ISP was able to fix the problem.

Our Tech quality team has been working with engineering to address this — we’d appreciate it if anyone who is experiencing this would fill out this form so we can grab some additional data: here
To protect your privacy, please do not post any personal info in response to this.

Thank you!

Thank you for your reply, Celine, but are you sure this is the ISP issue?
In my case, i have two devices with two different Figma accounts, connected to the same router on the same ISP.
One device (account) has those problems with saves, while another works fine.
I have already submitted a ticket to the support team, hopefully we will resolve this issue soon.

The same problem appeared on March 15, I still do not know how to solve it. Communicated with support but nothing helped, there were primitive advice. Figma opens projects very slowly and saves them just as slowly, as if there is almost no Internet, although it works fine.

Call them and leave report please

The third day I can not work in Figma
Takes a long time to open projects
You need to wait about 5 minutes for the project to be saved after making changes
With the speed of the Internet, everything is fine, until March 15 everything worked perfectly
I contacted the provider and he said that everything is fine with me and there are no problems with your site
I tried all browsers and even reinstalled windows
I don’t understand what the problem is, it started suddenly while working in Figma
Help

Same issue since two days (((

Спасибо за поддержку, но проблема так и не ушла. С провайдером все в порядке, скорость интернета высокая, и все прекрасно работало до 15 марта. Работать стало очень сложно, долго открываются окна, фигма так и не сохраняет изменения. И если эта проблема появилась не только у меня, то, скорее всего, проблема в самой программе.

I have the same problem with the provider.
Figma does not work, does not save file changes.
My Figma only works with mobile internet.

I have had the same problem since the 15th of March.

Sometimes Figma can save a file immediately, but often it lasts 5-10 minutes or even endlessly.

The only way how I can solve this problem is to enable VPN. Also, I can connect to mobile internet, in this case, the saving goes well!

I’ve tried to write to Figma support, but they answered that there are no problems on their side. They advised me to call my provider (by the way, my provider is Fregat). But the provider emphasizes that there are no restrictions on Figma and everything must work well.

Now I don’t know what to do. It isn’t convenient to switch to VPN or mobile internet constantly.

If you know more, reply to me!

It doesn’t work autosave and usually saves on the desktop and browser versions of the app.

I’m located in Ukraine. Use the desktop version of the application and cannot save changes in the file. Some time cannot open my file. The app shows me a message “The document has unsaved changes. Figma will continue to try auto-saving your work.” and nothing happens…

I’m trying clear cache, update and reinstall my Figma app but it doesn’t help me. I cannot work.