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user608
user608
March 15, 2023
Solved

Files showing "You have unsaved changes" error since March 15th (mainly Ukrainian users)

Same problem. I can’t even open the file.

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
March 17, 2023

Hi there! Sorry to hear you are having issues! We believe that these are ISP network issues, and that Figma is particularly susceptible to these issues because we use long-lived connections. We suggest reaching out to your ISP as other customers have reported that their ISP was able to fix the problem.

Our Tech quality team has been working with engineering to address this — we’d appreciate it if anyone who is experiencing this would fill out this form so we can grab some additional data: here
To protect your privacy, please do not post any personal info in response to this.

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47 replies

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ivanlayon2
March 16, 2023

vpn helps ☺️

familysilut
March 16, 2023

мне кажется, что проблема в интернете, подключила к мобильному - и все заработало

    sampler5547
    March 16, 2023

    I have the same thing. The changes are not saved. It’s impossible to enter the desktop version… I can only enter through the browser, but the changes are not saved…

    Ray_Dagon
    March 16, 2023

    I encountered this problem today and it turned out to be due to vpn being enabled. It took me a long time to figure out what was wrong and I completely forgot to turn it off earlier. Maybe this solution will help someone 😉

      annagoncharenko1506
      March 16, 2023

      И у меня уже второй день проблемы с сохранением. Что теперь делать? Нужно сдавать проекты заказчикам, а я не могу ничего с ними сделать (((

      ivanlayon2
      March 17, 2023

      problem still not gone away, figma save files only with vpn Т_Т

        Celine_
        Figmate
        Celine_Solution
        Community Support
        March 17, 2023

        Hi there! Sorry to hear you are having issues! We believe that these are ISP network issues, and that Figma is particularly susceptible to these issues because we use long-lived connections. We suggest reaching out to your ISP as other customers have reported that their ISP was able to fix the problem.

        Our Tech quality team has been working with engineering to address this — we’d appreciate it if anyone who is experiencing this would fill out this form so we can grab some additional data: here
        To protect your privacy, please do not post any personal info in response to this.

          user608
          user608Author
          March 17, 2023

          If this is a problem with the provider, then does anyone here have this problem and is connected to the Volia provider? Like if yes.

            Mike_Borm
            Mike_Borm
            March 17, 2023

            I have the same issue. Figma neither saves local copies to the cloud, nor opens existing projects. It started couple days ago.
            If i connect mobile internet, it works.
            Seems like the problem is with the wifi router, internet provider, or Figma server settings. Can anyone advise?

            Apriorit
            Apriorit
            March 17, 2023

            Fregat here. Same issue since Wednsday evening

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