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user608
user608
March 15, 2023
Solved

Files showing "You have unsaved changes" error since March 15th (mainly Ukrainian users)

Same problem. I can’t even open the file.

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Celine_
Celine_Solution
Community Support
March 17, 2023

Hi there! Sorry to hear you are having issues! We believe that these are ISP network issues, and that Figma is particularly susceptible to these issues because we use long-lived connections. We suggest reaching out to your ISP as other customers have reported that their ISP was able to fix the problem.

Our Tech quality team has been working with engineering to address this — we’d appreciate it if anyone who is experiencing this would fill out this form so we can grab some additional data: here
To protect your privacy, please do not post any personal info in response to this.

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Catherine13
Catherine13
March 20, 2023

I’ve had the same issue since March 15th. Also for some reason couldn’t upload files to Slack. The issue came from my ISP, I called them and explained what’s wrong and they fixed it.

    Ihor_Maliienko
    Ihor_Maliienko
    March 20, 2023

    Maybe you know, what the problem was? And how did ISP fix it?

      Catherine13
      Catherine13
      March 20, 2023

      They didn’t provide any details 😦

        Oleh_Chernyshov
        Oleh_Chernyshov
        March 20, 2023

        Could you help me?

          tank666
          tank666
          March 20, 2023

          https://forum.figma.com/t/you-have-unsaved-changes-dialogue-showing-in-one-of-my-projects/925/95

          UX/UI designer. Figma expert. Creator and developer of plugins and widgets for Figma and FigJam. Check out my resources in Figma Community: figma.com/@tank
            Jack18
            March 20, 2023

            Figma stopped saving files. Does not save files Desktop version and Browser version. Before that, it was impossible to reinstall the Desktop version. Logged in four times. Checked on three computers. All have the same problem. There are no viruses on the computer! All other programs work perfectly. Internet is stable. The problem is on your side. How to solve this issue?

              Vitaliy16
              Vitaliy16
              March 20, 2023

              I Have the same issue with the Ukrainian provider Fregat.

                Kateryna_Teleshova
                Kateryna_Teleshova
                March 20, 2023

                I have the same issue Figma doesn’t save, doesn’t sync and open super slowly files, says that there are some unsaved changes but doesn’t sync, just freeze and nothing happens for hours. If I work with other files I can see it is offline disconnected again and again, but the internet is ok and it works, ping is ok. Provider Fregat. Ukraine. I can’t send my work to client and continue project. Need Help!

                  Catherine13
                  Catherine13
                  March 20, 2023

                  UPD: I’ve had no issue for a couple of hours and now it’s back. As I mentioned earlier, I also had troubles with Slack and when my internet provider fixed something on their end, everything started working well. Slack is still running smoothly, while Figma shows the same message about unsaved changes. So now I’m wondering if something is wrong with Figma itself…

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