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Question

Files are missing after remove the member from the team

  • July 19, 2024
  • 1 reply
  • 71 views

I accidentally removed a member from the team, when I added the member back to the team, all the files he owned were missing. Where can he find back those files?

1 reply

Gayani_S
Figmate
  • Community Support
  • 1953 replies
  • July 19, 2024

Hey @Ben_Chan, thank you for reaching out!

When you remove a team member, any files or projects owned by the removed team member will become ownerless. The file becomes ownerless. Ownerless files cannot be claimed but are still accessible by those with file access. While it is not possible to claim ownership of a file, fortunately a file editor has all of the same rights as an owner ā€“ they can edit, move, rename, and delete it. The file can be ownerless as long as there are editors remaining on the file.

If you have the File URL, Iā€™d recommend to contact our support team via this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001731233. Our team can help you to locate the files.

Please let me know if you have any further questions.

Thanks,
Gayani


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