File has unsaved changes - images loading blurry

Hi @Disent_Design, Thank you for reaching out about this issue. We’re sorry to hear that you’re experiencing problems with blurry images and the unsaved changes notification appearing for a specific file.

If you are using the Desktop App, could please try the browser version? If you encounter this issue in the browser version, could you confirm if the same problem persists when you load the file in a different browser? Our supported browsers include Chrome, Firefox, Safari, and Edge.

Regarding the new UI feature, our teams are working towards our goal of ensuring that 100% of our users have access to UI3 in the coming months. You can find more details here: How do I get access to UI3 and AI features?

Hope to hear from you soon! If anyone from our community has any additional suggestions for this issue, please share your thoughts here.

Thanks again for reaching out.

Hi, thanks for the reply, I can confirm the file is broken, and loading only low res proxy images in the desktop app and multiple browsers, including chrome. I can send you a link the file if needed.

Hi @Disent_Design, Thank you for your response! I appreciate you taking the time to troubleshoot.

To assist you further, as you mentioned, it may be necessary to review the details of the affected file. Therefore, I have created a support ticket on your behalf with the ticket number #1073339.
Kindly respond directly to the ticket with the requested information, including the file link.

Thank you for your cooperation!