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srinidhi
November 12, 2024
Solved

Figma's ai is not appeared in new Interface

  • November 12, 2024
  • 7 replies
  • 374 views

why Figma’s Ai suddenly gone? it has been handy for several purposes when designing

This topic has been closed for replies.
Best answer by djv

Thanks for confirming, @srinidhi!

Our AI team confirmed that there was a bug on the backend that may have caused this. They just pushed a fix today. Please refresh your tabs and let us know if you’re still not seeing your AI features.

7 replies

djv
Figmate
Community Support
November 12, 2024

Hey @srinidhi, thanks for reaching out and sorry to hear this!

I took a peek at your account using the email associated with your forum profile. From what I can see, you should still have access to AI.

Have you upgraded your plan recently or have you switched the team you’re currently using?

srinidhi
srinidhiAuthor
November 13, 2024

Thank you for your response. i’m in the education plan. how can I get AI features again

djv
Figmate
djvAnswer
Community Support
November 13, 2024

Thanks for confirming, @srinidhi!

Our AI team confirmed that there was a bug on the backend that may have caused this. They just pushed a fix today. Please refresh your tabs and let us know if you’re still not seeing your AI features.

srinidhi
srinidhiAuthor
November 14, 2024

Thank you so much. I have gotten back AI features. I hope it stays because it is very handy.

djv
Figmate
Community Support
November 14, 2024

So glad to hear that @srinidhi! 🙂

Please let us know if you run into any further issues.

111117
December 12, 2024

Hi,i’m in the education plan too. but I dont have AI features in my too bar, how can I get AI features again

djv
Figmate
Community Support
December 12, 2024

Hey @111117, sorry for the confusion!

Srinidhi did not automatically have access to AI because they are on an Education plan. Their EDU plan was already granted access to the AI beta, and a bug on the backend temporarily removed their access.

I took a peek at your Figma account associated with the email address you’re using for the forum, and you have not yet been added to the AI beta. We’re still slowly rolling out AI, so you will be notified when you’ve been added to the AI beta.