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srinidhi
srinidhi
Nov 12, 2024 4:41 PM UTC
Solved

Figma's ai is not appeared in new Interface

why Figma’s Ai suddenly gone? it has been handy for several purposes when designing

    This topic has been closed for replies.
    djv
    djvSolution
    Community Support
    Nov 13, 2024 6:51 PM UTC

    Thanks for confirming, @srinidhi!

    Our AI team confirmed that there was a bug on the backend that may have caused this. They just pushed a fix today. Please refresh your tabs and let us know if you’re still not seeing your AI features.

    View in thread

    7 replies

    djv
    Figmate
    djv
    Community Support
    Nov 12, 2024 5:01 PM UTC

    Hey @srinidhi, thanks for reaching out and sorry to hear this!

    I took a peek at your account using the email associated with your forum profile. From what I can see, you should still have access to AI.

    Have you upgraded your plan recently or have you switched the team you’re currently using?

    srinidhi
    srinidhiAuthor
    Nov 13, 2024 4:15 PM UTC

    Thank you for your response. i’m in the education plan. how can I get AI features again

    djv
    Figmate
    djvSolution
    Community Support
    Nov 13, 2024 6:51 PM UTC

    Thanks for confirming, @srinidhi!

    Our AI team confirmed that there was a bug on the backend that may have caused this. They just pushed a fix today. Please refresh your tabs and let us know if you’re still not seeing your AI features.

    srinidhi
    srinidhiAuthor
    Nov 14, 2024 6:18 AM UTC

    Thank you so much. I have gotten back AI features. I hope it stays because it is very handy.

      djv
      Figmate
      djv
      Community Support
      Nov 14, 2024 3:46 PM UTC

      So glad to hear that @srinidhi! 🙂

      Please let us know if you run into any further issues.

      111117
      111117
      Dec 12, 2024 6:51 PM UTC

      Hi,i’m in the education plan too. but I dont have AI features in my too bar, how can I get AI features again

      djv
      Figmate
      djv
      Community Support
      Dec 12, 2024 7:04 PM UTC

      Hey @111117, sorry for the confusion!

      Srinidhi did not automatically have access to AI because they are on an Education plan. Their EDU plan was already granted access to the AI beta, and a bug on the backend temporarily removed their access.

      I took a peek at your Figma account associated with the email address you’re using for the forum, and you have not yet been added to the AI beta. We’re still slowly rolling out AI, so you will be notified when you’ve been added to the AI beta.

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