Hey, since the update to UI3 my Figma is running very slow. It’s blocking me to work properly, and deliver on deadlines. I checked my internet connection, and there is nothing wrong with it, also my MacBook is running as usal… so must be Figma I guess.
Can anyone help me please?
I tried clearing my cache as I found in an older topic, but that didn’t help much.
Hi there,
Thanks for reaching out. Could you try troubleshooting below?
Are you using the Figma desktop app or using Figma in a web browser? Do you see the same slow performance if you open Figma in a different browser? Our supported browsers are Chrome, Firefox, Safari and Edge.
Do you see the same slow performance if you try connecting to a different network (e.g. mobile hotspot)? It could be a network specific issue.
As you tried clearing cache, if the issue still continues, could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new?
Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t impact your billing.
Thanks for your patience.
Toku
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