Solved

Figma file is not opening

6 replies
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Hi, I’m facing the same issue since this morning. How can I resolve it?

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Celine_Solution

Community Support

Hey everyone, thanks for flagging this. We are aware of this issue, and this issue has been resolved now. Please check directly our status page:

status.figma.com

Please try again to refresh your tab and let us know if you are still experiencing issues. Thank you!

Yaiza2

The same thing is happening to me. Is there any way to download the project?

Celine_Solution

Community Support

Hey everyone, thanks for flagging this. We are aware of this issue, and this issue has been resolved now. Please check directly our status page:

status.figma.com

Please try again to refresh your tab and let us know if you are still experiencing issues. Thank you!

Aleksandra_Grochowska_UX_UI

Nothing better for me 😦 Still the same problem, can’t load any of our files…

Yaiza2

I try to open a file and it keeps loading forever. In the browser console I get the following error.

Celine_

Community Support

Hey @Aleksandra_Grochowska_UX_UI , thanks for flagging this!
Please try to open the file in the browser to see if it works. If not, please reach out directly to the support team by filling out this form. Our internal team can investigate it further: here
Be sure to use your Figma account email, thank you!

Celine_

Community Support

Hi there! Sorry to hear this is happening. I see that you have already flagged here : Figma file is not opening, and directly to our support team. We are investigating at the moment, our technical specialist is waiting for your response to troubleshoot. Please check your inbox via mail (yaiza-xxxxxxxxxxcoz@hxxxxxl.com) , your ticket number is 1116956. Thank you!

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