Skip to main content

I’m not receiving system notifications on macOS using the desktop app, despite having this enabled in the app settings. I tried reinstalling and nothing happened. Figma never ask system permissions to show notifications, thus there’s nothing I can enable on macOS settings.


Does anyone know what could I try? (besides reinstalling, which I have already done).

Hey @Design-systems-designer, thank you for reaching out!


As a first step can you please try clearing your desktop app cache here? And check if your MacOS is running on 11 or later.


You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:



  1. Quit the Figma desktop app

  2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma”

  3. Try opening the desktop app again


If clearing the app cache does not help can you also please do the following?



  • Make sure “Show Figma in Menu Bar” is enabled.


image



  • Close the file tab on which you expect to receive push notifications


Can you also provide/check the following?



  1. Your device’s OS version and the Figma desktop app version

  2. On your device’s notification settings, do you see Figma listed as an app with desktop notifications on?

  3. In the Figma app notifications settings, which option do you have selected?

    image


Thanks,

Gayani


Hi there, I just wanted to make sure that this is a requirement to get notifications? Because I don’t really need it and I don’t have it on. I’m just interested in the system notifications without having Figma on the toolbar.


Thanks!

Hey @Design-systems-designer, apologies for the delayed response! I’ve got the confirmation from the support team that this is a requirement to get notifications. You can find more information in our Help Center article: Manage your notification preferences.


Are you receiving system notifications now?

Hey @Gayani_S! I’m still having this same issue after following all the troubleshooting provided in this thread 🥲

Hey @andrea-hg, thank you for reaching out!


I’ve created a support ticket for you—your ticket number is #1174206 for reference. I’m sorry to hear that the troubleshooting steps haven’t resolved the issue so far. So our technical team can dig deeper, could you please let them know your macOS version and Figma desktop app version?


Please download and share the Figma desktop app debug logs, this will be helpful for identifying the cause. Here’s a link with instructions: Download Figma desktop app debug logs.


Our support team typically responds within 24 hours, though with the increased contact volume, there may be a slight delay. We really appreciate your patience, and we’re here to help get this resolved as soon as possible.


Thank you,

Gayani

Reply


Terms & ConditionsCookie settings