hi there,
I’m getting the following error message when linking a Figma section in Jira under ‘add design’. The error occurs with my new company Figma account and didn’t/doesn’t happen when copying a section from my private Figma account into the same Jira ticket… so I guess the error is coming from Figma.
Best answer by Celine_D
Hey @Manuel8,
Thanks for flagging this! I’ve shared the issue to our internal team. To give you some context, the file that you are trying to attach cannot be access by your “private Figma account” which is the account that is currently connected to Jira.
As a workaround, you will need to disconnect your private Figma account and connect your work account.You can do this by following these steps:
Hope this helps!
Hey @Manuel8,
Thanks for flagging this! I’ve shared the issue to our internal team. To give you some context, the file that you are trying to attach cannot be access by your “private Figma account” which is the account that is currently connected to Jira.
As a workaround, you will need to disconnect your private Figma account and connect your work account.You can do this by following these steps:
Hope this helps!
@Celine_Figma I’m experiencing the same issue on my end and followed your recommended steps. However, while the Figma connection shows up on my Atlassian account, it doesn’t appear on my Figma account (see screenshots below). I still revoked the app connection from Atlassian and reconnected it, but it didn’t resolve the issue.
Do you have any suggestions on how to further troubleshoot this? Worth mentioning that in our case this issue isn’t isolated to my account, most of my colleagues are also experiencing it.
Hey @Mederic, sorry to hear you’re still having trouble with this!
I took a look at the Figma account associated with your forum account, and it looks like you have a Dev mode viewer restricted seat. After installing the Figma for Jira add-on, a Jira admin must first authenticate through Figma using the Dev Mode plugin. This requires the Jira admin to have a Dev Mode seat or start a Dev Mode trial.
More info here:
Figma Learn - Help Center
Hey there,
I have an issue related. When I try to put the link this error message appears:
I tried the same solution above, but it didn't fix the issue. I also disconnected and reconnected the Figma account, which didn't solve it either.
Hey
Thank you for flagging this. After checking internally with the engineering team, it sounds like you may connect the wrong Figma account.
Could you please try to revoke the Figma for Jira access token on Figma.com? Here's how:
Once this is done, when you attempts to attach a design link in Jira, you should be prompted to go through the OAuth flow again. If you are not, it’s possible your Jira account is currently connected to a different Figma account.
(This usually happens when you logged into multiple Figma accounts on your work device. If that’s the case, you might have accidentally linked the wrong account to Jira. During the next OAuth flow with Figma for Jira, please ensure the correct account is selected.)
Please let us know if it works!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.