Hey @Manuel8,

Thanks for flagging this! I’ve shared the issue to our internal team. To give you some context, the file that you are trying to attach cannot be access by your “private Figma account” which is the account that is currently connected to Jira.

As a workaround, you will need to disconnect your private Figma account and connect your work account.You can do this by following these steps:

1. Go to figma.com/settings on your private account


2. Scroll down to “Connected apps” and find the “Figma for Jira” app


3. Click “Revoke access”


4. The next time you use the Figma for Jira app within Jira, you will be asked to connect your Figma account. Make sure to use the correct account.

Hope this helps!

Hi @Celine_Figma, this worked indeed, even without using the Figma for Jira plugin.

Thank you!

@Celine_Figma I’m experiencing the same issue on my end and followed your recommended steps. However, while the Figma connection shows up on my Atlassian account, it doesn’t appear on my Figma account (see screenshots below). I still revoked the app connection from Atlassian and reconnected it, but it didn’t resolve the issue.

Do you have any suggestions on how to further troubleshoot this? Worth mentioning that in our case this issue isn’t isolated to my account, most of my colleagues are also experiencing it.

Hey @Mederic, sorry to hear you’re still having trouble with this!

I took a look at the Figma account associated with your forum account, and it looks like you have a Dev mode viewer restricted seat. After installing the Figma for Jira add-on, a Jira admin must first authenticate through Figma using the Dev Mode plugin. This requires the Jira admin to have a Dev Mode seat or start a Dev Mode trial.

More info here: