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I am using Figma board for my work and I was happy with the product. When I had to start working on UI (with no prior experience or understanding), I thought I will look through Figma videos and see if I can use. I jumped to YouTube and noticed the AI feature, which will be very helpful for people like and I bought the subscription for Figma. It is so unfortunate that I was not provided with the features which were marketed heavily on all the websites.


Now, I have no access to the features and after reading through the forum, I understood it’s not rolled out yet to everybody. I feel I was cheated with the content online and would like to withdraw from the subscription.

Hey @Bhagya, thank you for reaching out! I completely understand how disappointing it must feel to be eager for a feature that isn’t yet available. I’m truly sorry for the frustration this has caused and appreciate you bringing your concerns to us.


Currently, the First Draft feature is rolling out gradually. While we’re not adding users manually to the beta, access will continue rolling out over the next few months. You’ll get an in-product notification with details on how to start using it.


If you noticed information online that led to a misunderstanding, please feel free to share a screenshot or link. I’d like to pass this feedback along to our team, as we’re always looking for ways to improve clarity around feature availability.


If you’d prefer to withdraw from your professional plan subscription, here’s a guide on canceling your Professional plan.


To continue using Figma on the free Starter team, we recommend that you do the following before cancelling your professional plan:



  • Move up to three Figma Design and three FigJam files into one project

  • Remove extra projects

  • Move files to another team or to your drafts

  • Download copies of your account invoices


Again, I apologize for the inconvenience. Let me know if there’s anything else I can assist with. I’m here to help!

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