I’ve been a loyal user of Figma for quite some time now, and while I love the platform, I find myself increasingly frustrated with its billing practices—particularly when it comes to FigJam. Cancelling FigJam should be straightforward, yet it feels unnecessarily complicated and time-consuming.

For a multi-million company like Figma, this lack of transparency and ease is disappointing, if not entirely dishonest. Why should users have to jump through hoops to cancel a subscription they no longer need? It feels like an intentional attempt to retain revenue by making the process frustrating enough for users to give up.

Figma has built its reputation on user experience and innovation, but practices like this undermine that trust. Surely, a company of this calibre can do better—providing an honest, user-friendly way for people to manage their subscriptions.

If anyone else has faced this issue, how did you handle it? And Figma, if you’re listening, it’s time to fix this. Users deserve better.