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Adrian_Rymuza
Adrian_Rymuza
January 18, 2024
Question

Emojis disappearing from the thumbnails

  • January 18, 2024
  • 19 replies
  • 1004 views

Hi everyone! I have a problem with emojis disappearing from the thumbnails.

As you can see the master file has a gemstone on the cover, but it doesn’t appear on the thumbnail. I designed it last year and everything was perfect, but now when I try to recreate this approach, the emoji just don’t show up on the thumbnails.

What’s funny is when I copy the cover from the old files and copy it to the new one, everything works fine, but when I start making changes to the text frame in the copied cover, the emoji disappears from the thumbnail again.

Things I tried to do so far:

  • resetting the app
  • clearing the cache
  • building the cover again from scratch

It seems like Figma completely lost the ability to show the emojis on the thumbnails for me. Any ideas on how to fix that? Anyone has the same problem?

Screenshot 2024-01-18 at 16.46.57

    This topic has been closed for replies.

    19 replies

    Hannah_Taylor
    Hannah_Taylor
    New Member
    January 18, 2024

    This is happening for me as well. Seems like the emojis remain in old thumbnails that were set but as you mentioned; when setting a new one/changing the emoji and resetting they don’t show up.

      EvgenySereda
      EvgenySereda
      January 18, 2024

      Unfortunately, I have the same thing. The emojis on the covers just stopped showing up.

        y_toku
        Figmate
        y_toku
        Community Support
        January 19, 2024

        Hi there,

        Thank you for flagging this issue! I have forwarded your concern to our internal team to check if there are any related ongoing issues. I will provide an update as soon as I have information that can be shared. Thanks for your patience!

        Toku

          y_toku
          Figmate
          y_toku
          Community Support
          January 26, 2024

          Hi all @Adrian_Rymuza @Hannah_Taylor @EvgenySereda

          Thanks for your patience. This issue has been fixed. Could you check if the thumbnails went back to normal with emojis?

          Toku

          EvgenySereda
          EvgenySereda
          February 8, 2024

          Yes, they are. Well, apparently, all the old emojis (which were not displayed) need to be deleted and new ones made, and then they are shown

          y_toku
          Figmate
          y_toku
          Community Support
          February 9, 2024

          Thanks for your reply! It is interesting… Could you share the screenshots?

          Joseph_Boston
          July 8, 2024

          When I paste Emojis in to our slide deck they just dont show up 😕

          y_toku
          Figmate
          y_toku
          Community Support
          July 16, 2024

          Hi there,

          Thanks for pointing that out. Could you let me know where you copied the emojis from? Are the emojis missing entirely, or is the Unicode broken? I just want to understand the issue clearly.

          Thanks!
          Toku

          sarahkozic
          sarahkozic
          New Member
          February 19, 2025

          Hi! I am facing an issue with missing emojis when exporting svg of an image - to be precise, I only see black or white square. Are there any steps I can do to try and fix this? 

          I already tried deleting cache and using other browsers.

          Missing emoji

           

          djv
          Figmate
          djv
          Community Support
          February 19, 2025

          Hey ​@sarahkozic, thanks for reaching out! 

          Just to clarify the situation, is the white square in your screenshot where the emoji should be? And if so, is this emoji in a frame or shape with a fill applied? 

          Show more replies
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