Hey @Muhammad_Tayyeb, sorry for the trouble and confusion!

If your account has already been verified as EDU, select or create a new team to upgrade to Professional. From this page:

Select Upgrade to Professional. Then, you’ll see an option to select Yes for Is this an Education team? to the right.

I am running into the same issue. However, I do not see the “free for students and educators” option shown in the image provided. I went through the entire payment process. Is Figma doing away with the free education plan?

Hi ​@Jeremy_Dennis, thanks for reaching out! 

The previous screenshot and steps are outdated, which may be causing the confusion.
You can upgrade your team to the Education status by following these steps:

1. From the file browser, switch to the team you’d like to upgrade and click All projects.
2. Click the dropdown menu next to the team name and select View settings.
3. Click the prompt to Upgrade your plan.
4. Select Upgrade to Professional. 
5. In the summary on the right, select Yes for the Is this an Education team? option. 
6. Click Next: Review.
7. Click Complete upgrade. 
8. Figma will upgrade the team to an Education team.

Hope this helps! Please let me know if you run into any further issues.

Having the same issue with creating new teams.

Following the steps but do not see ‘educational’ option in step #5.

Hi ​@Yana_Sakellion, thanks for reaching out! 

You mention creating new teams. Do you already have an existing EDU team? 

Please note that with your EDU verification, you can only have one active EDU team, which would explain why you cannot upgrade any additional teams.

If you’re trying to create a new EDU team and do not have an existing team, can you please provide a screenshot of what you’re seeing on your end? We’ll pass this onto our team to investigate, as needed. 

Hi ​@dvaliao , thank you so much for the prompt response. 

A follow up question, please  - is this a new limitation?

In the past I was able to create multiple ‘edu’ teams for the different courses I teach. Because of the course level difference, it is really not an option to run a single team. Is there a suggested method to address this?

Hey ​@Yana_Sakellion, sorry for the confusion! 

I was previously misinformed. Once your account has been verified, you can create as many Education teams as needed, but it does not make all of your teams education teams by default.

Is your issue only happening when you’re creating new teams? Or are you also having issues upgrading existing teams? 

 

This seems to be working differently now. As there was a pop-up for educational plan in the left menu once approved and allowed me to then select the team to upgrade. Different to the instructions but I guess it worked eventually.

Hi again,  ​@dvaliao I am still not able to convert new teams to adu accounts. no pop-ups for me 

I have other ‘edu’ teams, but the new ones just won’t budge. Anyone who is verified found a workaround for this? 

 

Hi ​@Yana_Sakellion ,

Thank you for reaching out. I'm Toku, and I work on the same team as @dvaliao. I'll be happy to help!

Could you please contact education@figma.com? Our education team can check the status of your new team and provide you with any necessary details.

I hope they can resolve your questions soon. Thanks again for your patience!

Toku

I think I’ve discovered the solution: You now have to create the team as a Free team first, then there is a button below your teams in the sidebar to upgrade to the Education team.