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Nico_Orlando
November 12, 2024
Solved

Draft compromise and cancelled

  • November 12, 2024
  • 3 replies
  • 129 views

Opening the app of Figma to view the project, I notice that the project goes in error.

Return home, and I see that the project has been compromised.

I see this screen

HELP ME TO RECOVER
THANK YOU

This topic has been closed for replies.
Best answer by y_toku

Hi there,

Thanks for reaching out. It looks unusual! Could you check the file history and see if you can restore a previous version?

You can find instructions here: View a file’s version history.

It might just be a rendering issue with your laptop. In that case, could you try the following troubleshooting steps?

  • Close any Figma tabs you’re not using
  • Browser: Force-quit and open Figma in a new browser window.
  • Desktop App: Force-quit the Figma Desktop app and restart it. If the issue persists, try clearing the cache.

If the issue still persists, could you share the file link with access to support-share@figma.com? This won’t affect your billing. I’d like to test it on my end to see if I can replicate the issue.

Thanks,
Toku

3 replies

y_toku
Figmate
y_tokuAnswer
Community Support
November 13, 2024

Hi there,

Thanks for reaching out. It looks unusual! Could you check the file history and see if you can restore a previous version?

You can find instructions here: View a file’s version history.

It might just be a rendering issue with your laptop. In that case, could you try the following troubleshooting steps?

  • Close any Figma tabs you’re not using
  • Browser: Force-quit and open Figma in a new browser window.
  • Desktop App: Force-quit the Figma Desktop app and restart it. If the issue persists, try clearing the cache.

If the issue still persists, could you share the file link with access to support-share@figma.com? This won’t affect your billing. I’d like to test it on my end to see if I can replicate the issue.

Thanks,
Toku

Nico_Orlando
November 13, 2024

thank you very much. this method, made me recover the project, even if I lost notes. but little matter. thanks!!! 😍

y_toku
Figmate
Community Support
November 14, 2024

Glad to know you got it recovered! Thanks for letting us know 🙂