Skip to main content
Question

Change workspace owner's e-mail address (to another domain)

  • December 18, 2024
  • 1 reply
  • 17 views

BulletDesign

My company’s workspace owner is currently an account created with my company’s old domain name (let’s say old.com). But my company is going through a rebranding and thus we’re changing both our name and domain (to, let’s say, new.com) and phasing out old.com.

How do I go about updating the account’s e-mail to one under the new domain? Because if I simply try updating it from the account settings I get this really scary warning message below. I’ve been trying to contact support about this for weeks, but haven’t got a single reply so far.

1 reply

ksn
Figmate
  • Community Support
  • 1611 replies
  • December 20, 2024

Hey @BulletDesign - apologies for the communication delays you’ve been having with our support team.

I looked into this, and I was able to find your support ticket. One of our agents reached out to you on December 18 (Wednesday) with a request for additional information to get this bulk updated for you.

If you did not receive that email, can you check your spam folder? If it has not landed there, can you touch base with your IT department to see if it may have been caught by another filter?

If it still doesn’t look like it came through, let me know and I’ll have support send a copy of the reply. You can also follow up with me via PM to confirm that the email we sent was sent to the right address as well.

Appreciate your patience!


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings