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Question

Are webhooks not working for anyone besides the PING/FILE_DELETE event?

  • December 1, 2023
  • 1 reply
  • 207 views

All the sudden today around mid day, all our FILE_COMMENT & FILE_UPDATE events don’t get sent to our callback URL. I verified the WH endpoint and everything works as we receive the FILE_DELETE and PING events every time.

I know you guys are short staffed per the responses from people who work at Figma, and I would be willing to work on this for free (reach out if you need). I’ve been using/building WH sending services for years. This is a crucial part of our business.

Celine_D
Figmate
  • Community Support
  • December 1, 2023

Hi Thomas!
Thank you for flagging this. This looks like an issue that your engineering team is working on. Please reach out directly to our team so they can investigate it further here: https://help.figma.com/hc/en-us/requests/new


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