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Hello, I had a free Figma account until the expiry, then I didn’t work with Figma for two months. Last week I came back and to my surprise, all of my draft design is totally gone, I mean the files are there but inside it’s like a totally blank projects. No colors, No settings, No Layers, No assets, Nothing!

It’s very very frustrating. I never had this experience with Adobe XD.

I upgraded my account to pro to make sure I access to all version history. but there is no version history as well. Just one point in version history from two months ago and that one is also a blank project.

I’m confused, how can I get my design back?

Hey @Kamran_A ,

Sorry to hear this is happening and our delay in the response! This looks odd. Our technical team is investigating the issue, please reply to their questions on your ticket so we can have a deeper look at it. Thanks!

I have the same question

Unbelievable, I am very disappointed.Hope there is a solution

Hey @sudie ,

Sorry to hear this is happening. Please reach out directly to the support team so we can investigate it further: here They may be able to locate your file.


I see in our backend that @Kamran_A 's case has been solved by our engineering team in our backend.

i have the same trouble, please help me

Please help ! I have the same issue and the file is completely blank. It had a lot of work put in and I am deeply affected by this experience with Figma.

Hi there,


Sorry to hear about the issue you’re facing. While I can’t say for certain, it’s possible that other editors may have changed your permissions. To get to the bottom of this, our support team will need to investigate. Could you please reach out to them directly with the file link in your browser history if possible? You can contact them here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714


Thanks for your patience.

Toku

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