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Question

After Delay animations not workng until you restart/refresh the page


Tom_Williams2

Really frustrating, we’re working with a client on a new homepage and our After Delay animations aren’t starting on opening the link. Only once you hit ‘R’ to restart or refresh the page in the browser do they then begin.

We don’t want to ask the client to do this as it looks unprofessional, and we shouldn’t have to as this wasn’t a problem until the recent updates.

Is anyone else experiencing this?

4 replies

dvaliao
Figmate
  • Community Support
  • 4664 replies
  • November 9, 2023

Hey @Tom_Williams2, thanks for reaching out!

It looks like you also reached out to our support team directly on ticket #848313. Please check you inbox and continue to work with support via email.


Could you please share the solution if you got it? Experiencing the same issue with an animation.


Ayo_Paul1
  • 2 replies
  • October 25, 2024

any solution to this?


dvaliao
Figmate
  • Community Support
  • 4664 replies
  • December 31, 2024

Hey All,

Tom was working with our Technical Quality team, using desktop app debug logs to try an pinpoint where the issue was occurring. There’s no specific solution to share at this time that would help.

If you’re still having issues, please reach out to support directly here: https://help.figma.com/hc/en-us/requests/new

If possible, please also include a link to your file and provide edit access to support-share@figma.com to help our team reproduce the issue.


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