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S1111
November 8, 2023
Solved

Account issues

Hello! totally a Figma noob

i paid for FigJam and Figma design yet when I’m working with free users they are able to do things I cannot such as vote or use the AI feature.

I’m not sure how to verify what this issue might be - All i know is I paid so i’d have all the things yet im somehow more restricted after payment?

If there is a support contact I’d be happy to check that … but so far all the links I find direct me here.

Thanks,

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djv
djvSolution
Community Support
November 9, 2023

Hey there, sorry for the trouble and confusion!

Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, and the support team should be able to see what’s happening.

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1 reply

djv
Figmate
djvSolution
Community Support
November 9, 2023

Hey there, sorry for the trouble and confusion!

Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, and the support team should be able to see what’s happening.

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