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i open ticket because i didnt know that the subscription is auto renewal, the first month i pay for the subscription i thought it just for 1 month. just wanted to learn and all, then i open ticket for a refund for this new renewal but no respond at all. i search on google that i can refund if its before 14day. its using my saving money that i need, and its pretty lot of money for me. sorry for bad english


my ticket #978870

Hi @capt_castro, Thanks for getting in touch about your ticket. We know how crucial it is to get this sorted out for you.


I’ve seen your ticket (#903970) in our system and I’ve already given them a heads up internally. Our support team will be reaching out soon to assist you.

We appreciate your patience and understanding while we work on this.


Thank you,

hi, can you check my follow-up ? thankyou

Hi! Stepping in for Junko – it looks like you were in contact with someone on the support team, and that your case was resolved. Please reply back to the email you have if any other questions come up 😃


I’m going to close this topic, but please feel free to open a new one if any other questions come up.

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