We are 2 designer in the company. Since the founder’s card expired, we have been locked out of the team and charged $105 for a month’s subscription. We have bout 10 other people in the team as viewers.
Anybody has any idea what is going on?
Solved
Figma team got locked
Best answer by Celine_D
Hey @Rishab ,
Sorry to hear you are having issues with your account! Usually, this happens because your plan has been suspended due to the delay in payment. It will be unlocked once we receive the payment. You will be able to complete the payment from “pay online” link on your attached invoice.
I saw in our backend that you have filled out a ticket. For your reference, your ticket number is #926710. I have escalated internally. Our support team will reply you to confirm you asap. Thanks for your patience in the meantime 🙏
EDIT: The support team replied to you. Please check your inbox!
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