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Can't find the file in the saved project folder

Meggie_Qu

1. Describe the bug/issue you’re running into?
I assigned the file to our team’s project folder. But can’t find the file when I go to the folder.

2. Are you able to consistently reproduce it? If so what are the steps?
Tried to move it to draft folder but still can’t find it in the draft folder.

3. Share a screenshot, recording, console log, link to the file, etc.
image

image

4. Is the issue only happening in desktop app or a specific browser , or both?
Only in desktop

5. What OS/version and/or browser/version are you using?
macOS Catalina 10.15.7

Best answer by Marcel_Bieri

HI @Meggie_Qu
Same here, but when you check for updates (in the desktop app) and it shows that there are no new updates, there is a button (at least on mac) that says “reload all tabs”. After that it updated on my end 🤷‍♀️ 🤷

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7 replies

Marcel_Bieri

HI @Meggie_Qu
Same here, but when you check for updates (in the desktop app) and it shows that there are no new updates, there is a button (at least on mac) that says “reload all tabs”. After that it updated on my end 🤷‍♀️ 🤷

Oliver1
Meggie_Qu
2 people like this
  • Oliver1
    Oliver1
  • Meggie_Qu
    Meggie_Qu
Josh
  • Josh
  • Former Community Manager
  • 1019 replies
  • April 22, 2021

Hey @Meggie_Qu did reseting the tabs in the desktop app fix this for you?

Meggie_Qu
  • Meggie_Qu
  • Author
  • 2 replies
  • April 22, 2021

It showed up this morning when I opened it the next day. I guess there’s some delay for the desktop. Thanks for checking.

Josh
1 person likes this
  • Josh
    Josh
Josh
  • Josh
  • Former Community Manager
  • 1019 replies
  • April 22, 2021

Ahh yeah yesterday there was a rollout so it’s possible the desktop app wasn’t updated yet. Glad it’s all working now! 😊

LifeQ
1 person likes this
  • LifeQ
    LifeQ
LifeQ
  • LifeQ
  • 2 replies
  • April 23, 2021

I’m having the same problem on the desktop app. I’m going to try and restart my desktop app.

LifeQ
  • LifeQ
  • 2 replies
  • April 23, 2021

Restarting the Desktop app worked! This is AMAZING! Thank you Figma! 😃

Josh
1 person likes this
  • Josh
    Josh
Josh
  • Josh
  • Former Community Manager
  • 1019 replies
  • April 23, 2021

@LifeQ glad you got it working!

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