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Question

Billing question - How to cancel monthly sub?

  • October 27, 2021
  • 3 replies
  • 6183 views

Dustin_Ellsworth

This is probably a dumb question, but I have an annual sub and a monthly sub. I think the monthly sub was activated by mistake by a guest dev on our team. I kicked them off the monthly seat, but I don’t see an option to just cancel my monthly sub and keep my annual sub. Does anyone know what I can do here?!

Screen Shot 2021-10-27 at 10.28.50 AM|690x284

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3 replies

dvaliao
Figmate
  • Community Support
  • 4697 replies
  • October 27, 2021

Hey @Dustin_Ellsworth,

You can try following the cancellation steps here. If you still don’t see the cancel option for the monthly subscription, please reach out to the support team directly via this form for help: Submit a Request


Dustin_Ellsworth

I’ve read this already, but I don’t want to cancel my entire plan, just my monthly plan.

I’ve submitted a request already, just wanted to see if I was just missing something.


  • 0 replies
  • November 26, 2021

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