This has happened when other users in my company with view/edit capabilities are looking through designs and see a rectangle that’s off, the placement is weird/incorrect, or a symbol is glitching/different than it should be.
Other users have also sent me screenshots where there are huge artboards all over the current design that shouldn’t be there, and aren’t there/dont exist on my end.
Best answer by Junko3
Hi there, We’ve seen a similar issue resolved by following steps. If you’re still experiencing the problem, could you please try them out and see if everything looks correct afterward?
Repair component connections
If the above does not not work, please try Regenerate all instances (slow)
If none of the above steps work, I recommend reaching out to support as mentioned in the second post.
Thanks for your assistance!
Hi @bhwryan, Thanks for taking the time to reach out to us about this issue. We’d love to get a bit more information to help you out.
Could you give us a bit more detail about the issue you’re facing? A quick screen recording demonstrating the issue would be really helpful!
We’re also curious to know:
If this issue persists, I’d recommend reaching out directly to our support team here: https://help.figma.com/hc/en-us/requests/new
To help our support team investigate, please provide:
Thanks so much for your help with this! If I’ve overlooked anything, please let us know.
And we always love hearing insights and suggestions from our community, so don’t be shy - jump right in!
Thanks,
We have the same issue at our company. When I create components, they look fine but when other people with the same Figma license and version open the file, sometimes the components look broken. Even when they view it in the presentation mode.
When the other person then just simply clicks in one instance of the component, that one instance looks fine again. But this doesn’t fix it for other users or other instances of the component.
Would be great if there is a solution for this problem.
Hi there, We’ve seen a similar issue resolved by following steps. If you’re still experiencing the problem, could you please try them out and see if everything looks correct afterward?
Repair component connections
If the above does not not work, please try Regenerate all instances (slow)
If none of the above steps work, I recommend reaching out to support as mentioned in the second post.
Thanks for your assistance!
Thank you @Junko3 ! The first one worked for me just now. Multiple icons were displaying as all the same icon when the component was brought in from a library to one certain file, but after “Repair component connections”, they appeared as they should. Much appreciation!
… Eeeeexcept it only worked with that one fixed instance. If another one is brought over, it retains the initial problem. But only in this file; if the same component is brought into another file, it appears correctly.
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