File owner can't edit the file

Hey @Laura56 ,
Sorry to hear you are having issues to edit the file.

Usually, this happens if your design role is still set as a “Viewer” in the team or project. This would be why you’re unable to edit the file despite having “can edit” permissions. I recommend reaching out to a team admin/team owner and check your design role from the Members tab to be set as “editor” (if it is not).

If this doesn’t help, please reach out directly to the support team and provide a link to the file that you are not able to edit by filling out this form: here
This way the team can investigate it further the permission settings for you. Thank you!

Hi,

Thank you for your message - I am the owner of the file. So I have edit allowance.

I already message support and no one has provided me with a solution yet.

Regards

Laura

Hey Laura! I’ve gone ahead and created a new ticket to follow up your case. I’ve escalated internally. You should have received my message via your email address (ticket 1100964). Thanks for your patience in the meantime!

HI there. The shared is only view but can’t edit. I checked full, it was not working.
I want to fix in editor. Please help me an urgently…