Unsaved Changes after upload an image in Edge

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1

Hi, Figma is new for me, i’m currently is using free version in Edge browser for my Free version of Figma for my learning
i’m currently facing an issue, the cloud icon (i.e. The current document has unsaved changes) is shown when i uploaded an image into my document.
i tried to leave the document open in the browser for few hours but the saving still hasn’t happened.
if i close the tab in the browser then i can’t load the document again.
there is only choice for me to remove the image from the document.
Note: i can’t use desktop version because my organization not let me install anything into my computer (i.e. i don’t have admin permission).
if i can’t upload any image then i can’t move on my learning for HiFi design.
how i can resolve this issue ?Please search for existing topics before posting! Press :mag: at the upper right to search.

2

Hello @littlefatduck, and welcome to Figma!

Thank you for reaching out about this issue. To begin our troubleshooting process, could you please try the following steps?

Could you please check if you encounter the same issue in other supported browsers or in an InPrivate window?

If the problem seems specific to a browser, consider disabling any browser extensions.
Additionally, clear the browser cache and restart Edge. Please keep in mind that clearing the cache will also remove autosave data for any unsynced offline changes.

Could you please try using a different network, such as another Wi-Fi connection or a mobile hotspot?

If the issue persists on just one network, you might need to adjust your proxy, VPN, or firewall settings as outlined in the Technical Troubleshooting Tips and consult with your IT Admins or ISP for assistance.

If the issue persists even after trying the above steps, I suggest reaching out to our support team for further investigation at: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When you reach out, please remember to include the following information:

  • Your Figma account email
  • The troubleshooting steps taken and their outcomes
  • A video showing the issue
  • Export the console logs for that video

Hope this helps! Please let us know if I missed anything.
Thank you for your help with this troubleshooting process and your understanding!

3

HI @Junko3, thank you for your response
i tried the InPrivate window in my work pc, it still didn’t work
and, i tried the normal window in my personal pc, it was working
then, i believe that this issue is due to the security setting in my work pc, will follow up with the tech team to resolve it

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4

Hi there, We appreciate you taking the time to troubleshoot and share your findings here! Thank you for reaching out to your tech team for help.