Unable to Access Figma Desktop App Despite Multiple Troubleshooting Steps

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1

Screenshot 2024-11-15 at 7.13.25 PM
Screenshot 2024-11-15 at 7.13.25 PM1920×1148 35.8 KB

I’ve been diligently troubleshooting for two days now, but I’m still encountering an error with my Figma file. Despite following the documentation carefully, I can’t resolve the issue.

2

Hey @Anand_Bhatt, thanks for reaching out! I can imagine how frustrating it must be to troubleshoot for two days without resolving the issue.

Could you confirm if you’ve already tried the following steps?

  1. Have you tried to clear the cache? Sometimes clearing the desktop cache resolves file-related errors. Here’s how to do it: Clear Desktop Cache.
  2. Can you share the model of your PC and the OS version?
  3. Can you try reinstalling the app. Reinstalling ensures you have the latest version, which may fix potential issues.
  4. Can you confirm if you’re able to open the file in Figma’s browser version?

Let me know how it goes, I’m here to help!

3

Hi @Gayani_S

I was trying to resolve these issue but can’t find proper way, Still can’t recover my project.

4

Hi @Anand_Bhatt! I’ve gone ahead and created a support ticket for you, your ticket number is #1180600.

To help us investigate further and resolve this quickly, could you please download the Figma desktop app debug logs and share them with our support team? These logs will help us better understand what’s happening.

Additionally, could you confirm the following:

  1. The model of your PC and the OS version you’re using.
  2. If you’re able to access the file via Figma’s browser version.

Our team typically responds within 24 hours, but due to high volume, there might be a slight delay. We deeply appreciate your patience and are committed to helping you recover your project as quickly as possible.

In the meantime, if you have any further questions or concerns, feel free to reach out!

6

Experiencing issues with the Figma Desktop App can be frustrating. Ensure your system meets the app’s requirements and check for updates. Sometimes, reinstalling or clearing the app cache resolves access problems. At Pearls software Saas, we specialize in troubleshooting and optimizing software tools to ensure seamless functionality. If issues persist, consider contacting Figma support for further assistance. Reliable software access is essential for productivity, and we’re here to help enhance your digital experience!