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In the billing Total Design seats, 4 is shown, but the actual number of members using it is 3. Does the Total Design seats shown in the billing mean something other than the actual number of members using it?

Hi there! If these are more editors (a paid, Full seat) than you expected, you can downgrade unneeded design to the Viewer-Restricted role.


You can do this and manage all current users by following these steps:



  1. Select the admin console next to your team name on the left side of the file browser

  2. Navigate to the Members tab of your team page.

  3. Set the Design role and FigJam role filters to Full to display all billed users

  4. Downgrade any Full seat to Viewer - Restricted to remove that user from billing


For additional information, you can learn about managing seats and team permissions. Hope this helps!

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