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Question

Screen captures not loading

Abstractic

Hi everyone,

Is there a hidden trick to get Figma to load screen captures that are hidden?

I am taking quite a lot of screen captures for competitive benchmarking and user experience work (sometimes we use it for user journey mapping workshops), but there seems to be a limit of how many screen captures (or even images uploaded) there can be in a file.

Once that limit is reached those screen captures are behaving weirdly, even if they are copied to a new file. It also seems to be very random of which of the all screen captures Figma choses to load.

Hidden screen captures

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2 replies

Ryan_52
Figmate
  • Ryan_52
  • Technical Quality Specialist
  • 382 replies
  • July 28, 2023

Hi @Abstractic sorry to hear this is happening! I would suggest trying to clear your cache first to see if that helps.

If it doesn’t, can you reach out to the support team directly via this form for further help: https://help.figma.com/hc/en-us/requests/new

be sure to include the link to the file, and share it with support-share@figma.com so they can take a closer look as to whats going on with those images.

Abstractic
  • Abstractic
  • Author
  • 4 replies
  • July 28, 2023

Hi Ryan,

I’ve sent my details, findings and a copy of file to support. I hope it will be useful. Thanks for reaching out.

Ryan_52
1 person likes this
  • Ryan_52
    Ryan_52
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