Hello!
Please help me to figure out the problem.
Autosave doesn’t work both in the web version and in the desktop app. Every time after moving files into a frame or any other actions, I’m warned that the changes have not been saved. Plugins aren’t loaded, there have been situations when I was able to load them, but then the page started to freeze. I’ve tried logging in with and without VPN, both through the browser and through the app, it still doesn’t work. I’ve cleaned the cache and the memory on the PC. I’ve tried to create a new Figma account. I’ve tried to log in through another PC. I’ve also tried to change the browser. Nothing helps.
I really look forward to your help in solving this issue.
Hi @Vadim6, Thank you for reaching out and letting us know about the issue you’ve been experiencing. Sorry to hear that, I understand your frustration.
Also, a huge thank you for doing some troubleshooting on your own. I was just about to create a ticket on your behalf when I noticed that you’re one step ahead and have already contacted our support team. Thank you for taking the initiative!
Our specialist is already on your case and actively working on it. Please keep an eye on your inbox as you’ll receive an update on your ticket shortly. The update will be sent to the email address we have on file for your account.
I also want to express my gratitude for providing those screenshots through the ticket. If our team needs a bit more information to further investigate, I hope you won’t mind providing it to our support team.
As a side note, it seems like you have posted the same content in another post. That one will be unlisted to avoid confusion.
Thanks once again for getting in touch!