PDF export results in corrupted file

Ask the community
1

Since a week I am having trouble with exporting PDF’s in Figma. The export works fine until I want to import this PDF into Adobe Indesign or an online print tool. Both apps failed to load the Figma PDF. I have send the files directly and the service replied they are having issues opening my file.

The strange thing is, I can open the PDF in Mac preview, in an internet browser and I can import it in the Gimp image editor. So sometimes it works, sometimes it don’t.

I am using the latest Figma 116.16.13 on Mac OS Sonoma 14.0.

3

Hey @Rs12, thank you for reaching out! I’ve created a support ticket on your behalf. Your ticket number is #954667, for reference.

Please share your file link with support-share@figma.com invited directly as an editor with our support team (this won’t affect your billing at all). Also please share your PDF document. Our team can give you more information on this.

Thank you in advance, let me know if there is anything else I can help with.

1 Like
5

Same situation here.
And when I open in Acrobat, the top is chopped and I can’t get at the bottom of the file.

6

Hey @Richard_Lalancette2, thank you for reaching out!

Can you please send a screenshot of the error you see when you try opening the PDF document?

Does the PDF open in Adobe Acrobat reader?

I’d suggest reaching out to Adobe’s support team to see if they can see any reason in their logs that this fails? If not can you please reach out to them to check this further.

Thanks,
Gayani

7

Says file is corrupted but opens and behaves badly.

So, the issue is that it is corrupted from the Figma Export.

Can I share the project with one of your engineer?

8

Sure! I’ve also created a support ticket for you. Your ticket number is #966530, for reference. Please do share your PDF export or any screen recording of what you’re seeing on your end with the team. Someone will be in touch with you soon.

Appreciate your patience in the meantime!

9

This is still broken. PDFs are corrupted and when they do open the right third is cut off. Any ETA when it will be fully fixed?

10

Hi there, Thank you for reaching out. Sorry to hear that you’re experiencing the same issue.

It can be challenging to determine the cause of the problem you’re encountering. I recommend reaching out to our support team for assistance: https://help.figma.com/hc/en-us/requests/new?

When you get in touch, please remember to provide the following details:

  • Your Figma account email
  • Exported PDF file

Thank you for your assistance and understanding!

11

Having the same issue here! Is there a solution found about this?

12

Same here, I have 16 pages for example, and only 5 of them are corrupted. The Information stored are very small, from 150-200 KB. Beside this the Ilustrator cannot open the as the previous user who experienced the same Issue, when can see the locally in my in Adobe Acorbat, PDF24 but not in Ilustrator. I used different plugins in Figma li tinyimage and PDF to prin, from ben but i=without any results. I’m afraid that I will send them to the print shop and they cannot print them,

13

Hi there, Thanks for bringing to our attention. Sorry to hear that you experienced this.

If the PDF opens correctly in the system preview app or browser, but not in Adobe software, as Gayani mentioned earlier, could you please contact Adobe’s support team to check if they can find any issues in their logs?

If they don’t find anything or if the PDF file that was reexported from Figma doesn’t open in your browser or system preview, I suggest to reach out our support team for the assistance here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When you contact our support team, please provide the following:

  • Figma account’s email address.
  • The link to the file
  • A brief video recording that shows how you import the pdf file from Figma. Please ensure the entire Figma window is visible, including the Properties and Layers Panel.
  • Screenshots of the error(If any)
  • Exported PDF file

Thanks again for your assistance and understanding!