No access to the file

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1

Can’t open my file. Figma shows File not found (404). However I know that we haven’t deleted it. What can we do?

2

Could you please check the following:

  • The file is in your deleted folder (Open your drafts > click the deleted page). If so, right-click the file to restore it.
  • The file may have been moved by a teammate who also had access to it. Please check with your teammates and ask the owner to update the file permissions, then try again.
  • You’re logged into the Figma account that should have access to this file. You can switch accounts via the top-right and top-left corners of the file browser.

I also recommend reviewing our Help Center guide on how to troubleshoot this issue: Files not opening.

If this still doesn’t help, please reach out directly to support with a link to your file so they can investigate further: here.

Hope this helps!

Thanks,
Toku

3

Thank you Toku for you respond. We already checked all this. The problem that the owner also don’t hav access and it wasn’t deleted.

4

Sorry that I couldn’t assist you further with this issue, but I see that you are already in contact with our support team. I hope the issue can be resolved soon.

Thanks for your patience!
Toku

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