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Question

New Beta UI performance issues

  • August 14, 2024
  • 4 replies
  • 147 views

CJ.Josephs

I already have performance issues every so often while collaborating with coworkers through Zoom and screen share. And the new Beta UI completely took down my system first attempt to share my screen.

I fought through the lag and finally was able to click back to the old (current) UI and all the lag was gone immediately.

Anyone else struggle with performance while sharing your screen in a work session?

This topic has been closed for replies.

4 replies

Gayani_S
Figmate
  • Community Support
  • 2119 replies
  • August 15, 2024

Hey @CJ.Josephs, sorry for the issues! Are you able to give me more information on your issues, I’d like to pass this along to the team.

  • Is this happening in the browser, the desktop app or both?
    Our supported browsers are Google Chrome, Firefox, Safari, and Microsoft Edge.

  • Is this happening to a certain file or all files?

  • Have you tried to clear your cache? Also, please try to force-quit and open Figma in a new browser window (or force-quit the Figma Desktop app and restart it.)

  • Could you please send over an example of the lagging issue through a screen recording with the whole window in frame?

Thank you for your help!


Ana_Valdivia

I have the same problem with sharing my screen in work sessions


Gayani_S
Figmate
  • Community Support
  • 2119 replies
  • August 19, 2024

Hey @Ana_Valdivia, thank you for flagging this! I am double checking this internally with the team. If possible are you able to provide a screen recording with us?

Also can you try answering my question from the previous reply?

Thank you for your help!


Gayani_S
Figmate
  • Community Support
  • 2119 replies
  • September 9, 2024

Hey everyone, apologies for the delayed response!
Could you please confirm if you’re still experiencing these issues? I can create a support ticket on your behalf and the team can investigate what’s causing this.

Also would appreciate if you can answer the following questions:


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