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Question

My project is not loading, infinite loading problem

  • November 11, 2022
  • 3 replies
  • 496 views

therwn

Hello,
my project is not loading, infinite loading problem.

This topic has been closed for replies.

3 replies

Victoriya_Tzvetkova

Hello, I have the same problem and I tried everything to fix it. No change.


Hi, same problem here.

I tried the account on several computers and on 2 differents browsers, no results.

If i log with an other account on the same computers, it works well.

So i think it’s on Figma side, maybe the files (cache ?) on the server related to the not working accounts.

Do someone find a way to fix this ?

Thanks.


Celine_
Figmate
  • Community Support
  • 3555 replies
  • May 28, 2024

Hi @anon51039808 ,
Sorry to hear this is happening! Yes, clearing out the cache can help. Can you please try clearing your cache and accessing Figma again? You can follow these steps in this help center article: Clear the Figma desktop app cache

And, in the browser:

If this still doesn’t help, I’d recommend you to reach out directly the support team so they can investigate it further by filling this form: here


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