Hello,
my project is not loading, infinite loading problem.
2 Likes
Hello, I have the same problem and I tried everything to fix it. No change.
Hi, same problem here.
I tried the account on several computers and on 2 differents browsers, no results.
If i log with an other account on the same computers, it works well.
So i think it’s on Figma side, maybe the files (cache ?) on the server related to the not working accounts.
Do someone find a way to fix this ?
Thanks.
Hi @anon51039808 ,
Sorry to hear this is happening! Yes, clearing out the cache can help. Can you please try clearing your cache and accessing Figma again? You can follow these steps in this help center article: Clear the Figma desktop app cache
And, in the browser:
- Google Chrome: Clear all your browsing data to remove offline changes from Figma: Clear cache & cookies - Computer - Google Account Help
- Safari: lets you choose which websites you want to delete data from. You can use this feature to remove data from just Figma: Clear cookies in Safari on Mac - Apple Support
- Mozilla Firefox: lets you choose which websites you want to delete data from. You can use this feature to remove data from just Figma: Manage local site storage settings | Firefox Help
- Microsoft Edge: Delete your browser history to remove any offline changes from Figma: View and delete browser history in Microsoft Edge - Microsoft Support
If this still doesn’t help, I’d recommend you to reach out directly the support team so they can investigate it further by filling this form: here
- Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new
Please use your Figma account email, include a link to the file, and add support-share@figma.com as Editor, and export your console log so they can take a closer look. Thanks!