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I can't make a payment because of Stripe issue

  • August 27, 2024
  • 1 reply
  • 38 views
hyemkim

20240827134404

I signed up the organization plan and I should pay for this time.
But I can’t put my card number in the input field.

It said to me
“This bill cannot be paid by Stripe. Please arrange another way to pay this bill or contact Figma, Inc. (support@figma.com , +14158905404) to issue a new bill.”

I asked to stripe team and Figma support team,
Stripe team said to me “you have to communicate with Figma team.”
Figma support team doesn’t answer me yet.

however, I have to deliver my GUI file to department part today.

Do you guys have any solution to fix it?

Best answer by Celine_D

Hi there! Sorry to hear this is happening. I’ve flagged to our support team. The team will get back to you soon. Thanks for your patience in the meantime 🙏

Update: I see in the backend you are currently in a conversation with the support team. I’ve gone ahead to close the topic here. 🙂

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1 reply

Celine_D
Figmate
  • Celine_D
  • Community Support
  • 3418 replies
  • Answer
  • August 27, 2024

Hi there! Sorry to hear this is happening. I’ve flagged to our support team. The team will get back to you soon. Thanks for your patience in the meantime 🙏

Update: I see in the backend you are currently in a conversation with the support team. I’ve gone ahead to close the topic here. 🙂

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