Hello everyone, my files are missing. It feels like the program rolled back to the moment I registered my account.
Please help me get the files back. Is this even possible?
Hi @Snezhana, Thank you for reaching out and bringing this issue to our attention. Sorry to hear that you’re having trouble with missing files.
Even though you didn’t delete the file, would you mind double-checking the “Deleted” tab in your “Drafts” just to cover all bases? Here’s a detailed guide: Delete and restore files
If your files are still nowhere to be found, please do let us know.
I will then proceed to create a support ticket for you so that our support team can take a closer look at this issue. At the moment, we can’t guarantee the recovery of the file, but we will do our best to assist you.
For the support ticket, it would be helpful if you could prepare the URL of the missing file. You might be able to retrieve the URL from:
- Your web browser’s history.
- Any previous conversations where you might have shared the file with colleagues.
- The ‘File > Recently Closed’ menu if you’re using the desktop app.
Thanks for your assistance and hope to hear from you soon!