Error Message: Problem importing/exporting SVG assets

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1

I’m not quite sure where to put this, but sometime yesterday afternoon (26 July), I lost connection to Figma. Although I could see my file when trying to preview it, received an Error 500: Internal Server message.

Since then I have not been able to export/import SVG files that has a gradient layer (completely fine before).

On trying to import an SVG file with gradient layer, the error message received is “There was a problem importing your SVG asset because it contains invalid SVG markup”. On following the link to suggested ways to resolve this issue - none of the listed applies. If I remove the gradient layer, either as an effect directly on top of an image, or a separate layer - the SVG exports and imports with no issues.

Any suggestions?

2

Hi @DameGeri, Thank you for reaching out about this. I understand the frustration when something is not working as expected. I appreciate you taking the time to troubleshoot the issue.

I want to thank you for the detailed information provided. While I’m not certain about the connection between the Internal Server error and the export/import issue, it seems like the tool is not functioning as intended.

While we await input from our community, would you mind submitting a bug report for this issue using the following link?: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

  • To ensure the best support for this issue, please include the following information:
  • Use the email address associated with your Figma account.
  • Add support-share@figma.com as an Editor to the affected file
  • Provide a screenshot or video of the issue you are facing.

As a side note, Figma exports Angular or Diamond gradients as radial when exporting to SVG. For more details here: Export formats and settings

Thank you once again for reaching out and for your cooperation!