When I try opening file in my team project, nearly every time response is “An error occurred while opening the editor”
Sometimes, very rarely, I can open it and work, but when I close it, I can’t return to it.
How I can fix this?
Solved
Error is occuring when opening a file
Best answer by Celine_
Hi @Wayne3 ,
I’d appreciate if you could confirm:
-
Does this issue occur if you try opening this file while connected to a different network (e.g. mobile hotspot)?
If it’s just happening on one network, you may need to adjust your proxy VPN or firewall settings as shown in Technical troubleshooting tips or speak to your IT Admins or ISP. Generally for problems affecting a single network we’re not able to troubleshoot as it would require access to your system or network settings. -
Does this issue also occur if you try opening this file in a different browser or incognito window?
Our supported browsers are Chrome, Firefox, Safari and Edge. If it’s occurring in a specific browser, it may be helpful to try disabling any browser extensions or clearing your browser cache.
If these workarounds don’t help, please reach out directly to the team: here. Hope that helps!
This topic has been closed for replies.
For technical issues please reach out to Figma support team via support@figma.com or the support request form.
I’m receiving the same error message. Very frustrating. Emailed the support address.
hi guys, I’ve facing the same problem , error message “An error occurred while opening the editor” while opening file too.
to solve this, try to duplicate the file, then reopen again the file (original file or the duplicate ones) okay…
and that should work, now you can open your original file again.
1 person likes this
Hi. The solution is very simple. Just remove the cookies!
the same problem. Where to remove cookies if I use the Mac application? I tried close file, then close app, them open app, then open file again - that’s helped for me
In the app, you can delete cookies through DevTools. Launch DevTools (Opt + Cmd + i), open the “Application” tab, select the “Storage” section. Uncheck or check the checkboxes and click the “Clear site data” button.
UX/UI designer. Figma expert. Creator and developer of plugins and widgets for Figma and FigJam. Check out my resources in Figma Community: figma.com/@tank666
How to delete the cookies of figma？In win10 system
in win10 system
Figma Could not open file, showing error!
what should i do？？？
1 person likes this
Yes, work… thank you.
I have the same problem. I’ve already cleared cookies, cache, used developer mode to clean, restarted the computer… nothing works
Di it work??? same problem I’m facing, and nothing worked. If i try to open figma and my files on other computer, it’s working perfect… but not working on my primary laptop. Please help if you somehow got it fixed.
I same error please help me.
Всем доброго дня, сегодня целый день висит приложение фигмы, чистка куков, дублирование файла, перезагрузка ноута не помогает, незнаю, что еще можно сделать? Очень нужна фигма для работы, сроки горят (((
I have been getting this for about a month now along with other problems with Figma?
Hi @Wayne3 ,
I’d appreciate if you could confirm:
-
Does this issue occur if you try opening this file while connected to a different network (e.g. mobile hotspot)?
If it’s just happening on one network, you may need to adjust your proxy VPN or firewall settings as shown in Technical troubleshooting tips or speak to your IT Admins or ISP. Generally for problems affecting a single network we’re not able to troubleshoot as it would require access to your system or network settings. -
Does this issue also occur if you try opening this file in a different browser or incognito window?
Our supported browsers are Chrome, Firefox, Safari and Edge. If it’s occurring in a specific browser, it may be helpful to try disabling any browser extensions or clearing your browser cache.
If these workarounds don’t help, please reach out directly to the team: here. Hope that helps!
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