Figma Support Forum

Empty frames when viewing a file

Sometimes when my coworkers open a file I created, they only see an empty frame even tho I can see everything (every element) in the frame/file. Sometimes only one graphic is not visible, sometimes the whole frame is empty. At first it helped to show hide the elements which weren’t visible, but lately even that doesn’t work. What helps is if the coworker who can’t see anything restarts the figma app. We only work with the desktop app. Most of my coworkers use a macbook pro, but this happens unattached which device/version we use.

Sadly I cant add any screenshot, since this happens randomly.

Thanks in advance