When typing an ascii character code (é, ü, ñ, ô etc.) into a board, it automatically backspaces the previous character. ???
Hey Tania,
This looks odd! I can’t reproduce on my end. Can you share a quick video recording to see if we can replicate it?
Is it happening in the desktop app, browser or both?
As a first workaround, I would suggest you to force-quit, then clear out the cache.
In the browser
- Google Chrome: Clear all your browsing data to remove offline changes from Figma: Clear cache & cookies - Computer - Google Account Help
- Safari: lets you choose which websites you want to delete data from. You can use this feature to remove data from just Figma: Clear cookies in Safari on Mac - Apple Support
- Mozilla Firefox: lets you choose which websites you want to delete data from. You can use this feature to remove data from just Figma: Manage local site storage settings | Firefox Help
- Microsoft Edge: Delete your browser history to remove any offline changes from Figma: View and delete browser history in Microsoft Edge - Microsoft Support
Figma desktop app
Even though the Figma desktop app is technically a browser application, the process is a little different. Clearing your cache on the Figma desktop app involves interacting with the Mac Terminal app, or the Windows command line.
Mac
Use the Terminal app to clear the cache.
- Quit the Figma desktop app.
- Open the Terminal.app and enter the following command:
rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile} - Try opening the Figma desktop app again.
Windows
Run a command line from the Start menu.
- Close the Figma desktop app.
- Open the Start menu and paste the
%APPDATA%\\Figmacommand. Press the Enter key to submit. - In the window, delete the
DesktopProfilefolder. - Launch the Figma desktop app again.
Hope this will help, please let me know!
Hi Céline, thanks for checking in!
Clearing my cache did not make a difference (am on Chrome on a PC - looks like Version 121.0.6167.189 (Official Build) (64-bit) - it just updated and relaunched with zero effect to Version 122.0.6261.70 (Official Build) (64-bit))
I honestly do not remember this happening before.
Unfortunately, the community forum will not let me as “a new user” upload video and my company will not allow sharing outside the org. If you have an alternative that might work, please let me know.
Thank you for the details. This looks odd! Please reach out directly to the support team with a quick video recording , and your laptop specs here. Our technical specialists can investigate it further. Thank you
Hi, I’m as well having the same issue when typing any text with an accent on it. I’m using the Figma App in a Windows 11 laptop. I recently wiped my laptop and re-install everything but the issue still remains. Any update on what could have done this?
Hi there! I checked on our backend and I’d like to let you know that our engineering team are still investigating this issue.
To be transparent with you, this bug might not have an immediate resolution. While I can’t promise a quick fix, please know that our engineering team is aware of the issue and will continue working towards finding a solution.
Thanks again for your help here to reporting this and for your patience while the team continues investigating!
Same thing on my end. If your keyboard has the actual key (ñ key for example) it works as intended, but if the accent is added via ascii character code (example alt+164 for ñ) then it deletes the character that precedes your cursor and then adds what your input was.
Trying to write caña by typing [c a alt+164 a] comes out as cña. Really frustrating and borderline unusable.
Happens on both Windows 11 and Mac OS Desktop app onthe latest update.