Occasionally, when devs send me a Figma Dev-Mode link, the file is stuck in an infitinite loading loop. In order to fix this, I have to restart Figma, sometimes multiple times.
Anyone else experiencing this problem?
Hi @FlorianModel, Thanks for bringing this to our attention. I’ve tried to recreate the issue on my end and also did some digging internally, but so far, I haven’t come across anything.
Could you tell us if this is happening on the desktop app, in the browser, or both? If you haven’t done so already, you might want to try clearing your app and browser cache to see if that resolves the issue.
Here are a few steps you could take:
- Ensure your computer is updated to the latest OS and give it a restart.
- Try clearing your app and browser cache. You can refer to this guide for clearing the Figma desktop app cache: Clear the Figma desktop app cache
If the issue persists, we’re more than happy to wait for input from our community members!
Alternatively, you can reach out directly to our support team here: https://help.figma.com/hc/en-us/requests/new
When contacting our support team, it would be helpful if you could provide the following:
- Use your Figma account email address.
- A brief video recording showing the problem - seeing the entire window would be super helpful!
- Share the direct link of the file with the issue and please add support-share@figma.com as an Editor to those files (this won’t impact your billing).
- Let our support team know what troubleshooting steps you’ve already tried.
Also, if any community members have suggestions or workarounds, we’d love to hear them!
Thanks again, we really appreciate your help with this.