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Components missing when previewing a prototype?


Callum_Kloos

Hey,

I’ve imported a design from sketch, and started prototyping in Figma, however when I preview the prototype, several components are missing.

Here are some screenshots showing the editor vs the preview to illustrate this.

Any idea what I can do to fix this?

Thanks in advance!
Callum

Best answer by Gleb

Hmm, I can see them when I view the prototype:

Support team replies to everyone, especially if you are reporting a bug. It just might take a while.

Which browser are you using? Or are you on Figma desktop app? Try viewing it in a different place or in incognito mode in the browser.

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Gleb
  • New Participant
  • April 9, 2021

Can you share the file? Sketch imports can have some structural issues which would cause this error. You can talk to Figma support team about it via support request form.


Callum_Kloos

Hey thanks for the response.

I used the support request form but as a starter plan member, I don’t think it will get a response.

Figma – 9 Apr 21

Here is a link to the file (I hope), thanks for the help.

Callum


Gleb
  • New Participant
  • April 9, 2021

Hmm, I can see them when I view the prototype:

Support team replies to everyone, especially if you are reporting a bug. It just might take a while.

Which browser are you using? Or are you on Figma desktop app? Try viewing it in a different place or in incognito mode in the browser.


Callum_Kloos

Huh, well thanks for checking, its working fine for me too now - pretty sure I haven’t touched the project since posting this topic… 🤷 Anyway I appreciate the time taken to have a look.

For the record I originally was using the desktop app and then tested again in Safari. Both had the same issue.


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